Terms of Service

1.My Services

• I provide assistance and transportation services.
• I do not provide nursing or medical services.
• I do not administer medication or provide medical advice.

2.Client Health and Safety

Your safety is my top priority.

Clients must be stable enough to be safely transported and accompanied by me.

If a client's physical or mental health needs exceed my non-medical capabilities, I reserve the right to pause or end services immediately.

3.My Cancellation Promise

Because I reserve dedicated hours just for you, I kindly ask that you give 24 hours notice if you need to cancel or change a visit.

Late cancellations: If you cancel late, a small fee of R100 may apply to cover my time.

If you are not home: If I arrive and you are not home, I will wait 20 minutes and try calling you. If I cannot reach you, the full price of the visit will apply.

Health comes first: Health issues can happen suddenly. If you have a medical emergency or sudden illness, please let me know as soon as possible and no fee will be charged.

Pre-paid packages: For clients using monthly packages, late cancellations or no-shows result in a deduction of 1 hour from the remaining package balance.

4.Payments and Expenses

Monthly packages are payable up front by the 1st of the month.

Standard or ad-hoc visits are payable by the 30th of every month for all services rendered between the 1st and the 25th of that month.

Third-party costs: The client or their family is responsible for paying for all shopping items, event tickets, parking fees and meals during outings. I will not use personal funds for client expenses.

5.Emergencies

In the event of a medical emergency during a visit, emergency services will be called and thereafter the designated emergency contact.

Any medical costs incurred from an emergency are the sole responsibility of the client.

6.Limitation of Liability

While I take every precaution to ensure a safe and pleasant experience, Within Reach is not liable for any accidents, injuries, illnesses, or loss of personal property that may occur during the provision of my services, except in cases of gross negligence.

7.Termination of Service

I treat all clients with respect and expect the same in return. I reserve the right to refuse or cancel service at any time if a client or their family displays abusive, unsafe or inappropriate behaviour.